Comprehensive Support to Empower Your Success
Klavis Kripta offers a diverse range of support mechanisms designed to meet your unique needs and ensure seamless experiences.
Klavis Kripta Support Program
Two models are provided to match with your needs, i.e., standard and enteprise. We offer round-the-clock expert support for all your inquiries and technical issues.
Support Model
|
Feature
|
Standard
|
Enterprise
|
|---|---|---|
|
Technical Assistance Center (TAC)
|
Mon - Fri 8am - 6pm (customer local time)
|
24 x 7
|
|
Online case submission
|
Yes
|
Yes
|
|
On-call case submission
|
No
|
Yes
|
|
End to End Ecnryption Service
|
No
|
Yes
|
|
Add on Feature
|
Disable
|
Enable updates to use the add-on feature
|
|
Advanced Hardware Replacement
|
9x5xNBD-S
|
9x5xNBD-S
|
* 9x5xNBD-S, replacement parts will be shipped out from Klavis Kripta the Next Business Day (NBD). Nine (9) hours a day, five (5) days a week; excluding local official holidays.
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